Return & Refund Policy

At TopHomer.net, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please review the following details:

Return Policy

1. Eligibility for Returns:

   • Items must be returned within 30 days of the delivery date.
   • Items must be in their original condition, unworn, unwashed, and with all original tags attached.
   • Items must be returned in their original packaging.

2. Non-Returnable Items:

   • Any items marked as final sale.
   • Gift cards.
   • Personalized or custom-made items.

3. Return Process:

   • Contact Customer Service: Before initiating a return, please contact our customer service team at service@tophomer.net with your order number and reason for the return.
   • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
   • Securely pack the items in their original packaging and include the RMA number inside the package.
   • Ship the return package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

Refund Policy

1. Refund Eligibility:

   • Once we receive and inspect your returned items, we will process your refund.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow 5-7 business days for the refund to appear on your account, depending on your bank or credit card issuer.

2. Partial Refunds:

   • If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be granted.

3. Non-Refundable Shipping Charges:

   • Original shipping charges are non-refundable unless the item was received in a defective or incorrect condition.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer service team at service@tophomer.net within 7 days of receiving your order. We will arrange for the return and replacement of the item at no additional cost to you.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at service@tophomer.net. We are here to help and ensure that your shopping experience with TopHomer.net is a pleasant one.

Thank you for choosing TopHomer.net!

Warm regards,
The TopHomer.net Team